Shipping Policy
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Shipping Policy
We want to be straightforward with you about how shipping works at Tough Culture. Here's everything you need to know.
Shipping Rates
We offer flat-rate shipping on all orders:
- Standard Domestic Shipping (US): $7.99
- International Shipping: $20.00
Fulfillment & Delivery Timing
Tough Culture products are made to order and fulfilled through our production partners. Because each piece is produced specifically for you, fulfillment timelines can vary. We don't publish estimated delivery windows that we haven't confirmed with our fulfillment partners — we'd rather be honest with you than overpromise.
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your order every step of the way.
Order Processing
Orders are processed after payment is confirmed. Production begins at that point, and your item will ship as soon as it's ready. If there are any unexpected delays, we'll do our best to keep you informed.
International Orders
International customers are responsible for any customs duties, taxes, or import fees that may be assessed by their local customs authority. These charges are not included in the shipping rate and are outside of our control.
Questions?
If you have any questions about your order or shipping, reach out to us at toughculturenyc@gmail.com and we'll get back to you as soon as possible.